Returns and Refunds Policy

Return Eligibility

We carefully inspect all products before shipping to ensure their quality. However, we understand that sometimes things don’t go as planned. Here are the conditions for returns:

• Unused items can be returned within 7 days from the date of delivery.

Return Process

To initiate a return, please follow these steps:

1. Contact our team at hello@risetheexperience.co.uk.

2. Provide your order number and details about the items you wish to return.

3. Our team will guide you through the return process.

Refund Process

Upon receiving and inspecting the returned items, we will process your refund within 10 days. The refund will be issued to the original payment method used for the purchase.

Return Shipping Costs

Customers are responsible for the return shipping costs unless the return is due to an error on our part or a defective product.

Damaged or Defective Items

 

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a refund, including any applicable return shipping costs.